Privacy Policy

Lifegain Medicare India Ltd ("Company") operates www.lifegainwellness.com and offers wellness products, therapy devices, supplements, and related health services. We are committed to protecting the privacy of every visitor, customer, and franchise partner. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what choices you have.

1. Information We Collect

We may collect: name, age, gender, contact details, health-related information shared during consultations, payment and billing information, profession and business details (for franchise inquiries), and automatic data such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use information to process orders, schedule therapy sessions, respond to enquiries, send service-related communication, share promotional offers (with consent), process franchise applications, improve our website, and comply with legal requirements.

3. Health Information

Health-related data is treated as sensitive personal data and used strictly for recommending suitable products or therapies. We do not use it for unrelated purposes without your explicit consent.

4. Sharing and Disclosure

We do not sell or rent personal information. We share data only with logistics partners (for delivery), payment gateways (for transactions), franchise centers or therapists (for service delivery), government authorities (as required by law), and professional advisors on a confidential basis.

5. Data Security

We implement reasonable technical and organizational security measures. No method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you may access, correct, or delete your personal information, or withdraw consent for marketing communications at any time by contacting us.

7. Governing Law

This Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, to the extent applicable.

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Terms & Conditions

These Terms & Conditions govern your access to and use of www.lifegainwellness.com and the purchase of any products, therapies, or services offered by Lifegain Medicare India Ltd. By accessing the Website or placing an order, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use this Website or purchase our Products and Services.

2. Products and Services

Product images and descriptions are for representation purposes. Our wellness products are intended to support general wellness and are not a substitute for professional medical advice. Franchise opportunities are subject to separate agreements and approval by the Company.

3. Orders and Payments

All orders are subject to acceptance and availability. Prices are in Indian Rupees (INR). We reserve the right to change prices without prior notice. We are not responsible for losses arising from payments made to unauthorized persons.

4. Intellectual Property

All content on the Website is the property of Lifegain Medicare India Ltd or its licensors and is protected under applicable intellectual property laws. You may not reproduce or distribute any content without our prior written consent.

5. Limitation of Liability

To the maximum extent permitted by law, Lifegain Medicare India Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or our Products and Services.

6. Governing Law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts at Thane, Maharashtra, India.

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Refund & Return Policy

We want you to be fully satisfied with your purchase. You may request a return or exchange within 7 days of receiving your order, provided the product is unused, in its original packaging, and accompanied by valid proof of purchase.

Non-Returnable Items

Opened or used supplements, capsules, oils, personal care products, and services already rendered are not eligible for return or refund, except where defective or damaged on arrival.

Defective or Damaged Products

Please contact us within 48 hours of delivery with photographic evidence. Upon verification, we will arrange for a replacement, repair, or refund at no additional cost.

Refund Processing

Approved refunds will be processed to the original mode of payment within 7–10 business days. Shipping charges are non-refundable unless the return is due to a defect or error on our part.

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Shipping & Delivery Policy

Lifegain Medicare India Ltd manufactures and distributes wellness products through its authorized distribution and direct selling network. We currently deliver products across India.

Processing Time

Orders are generally processed within 2–5 business days after confirmation of payment.

Delivery Time

Estimated delivery time is 7–15 business days depending on the delivery location, logistics availability, and other operational factors.

Delivery Delays

Delays may occur due to natural calamities, transportation disruptions, government restrictions, remote locations, or other circumstances beyond our control.

Damaged Products

If a product is received in damaged condition, customers must notify us within 48 hours of delivery. Upon verification, damaged products may be replaced as per Company policy.

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Medical Disclaimer

The information, products, services, wellness programs, and educational content provided by Lifegain Medicare India Ltd are intended solely for wellness awareness, lifestyle improvement, and general health education purposes.

Our products — including the FIR Therapy Bed, Aarush Water Doctor, Pyraheal Pulse, and nutraceutical products — are not intended to diagnose, treat, cure, or prevent any disease. Nothing on this website should be interpreted as medical advice, diagnosis, prescription, or treatment.

Customers should always consult qualified healthcare professionals regarding medical conditions, symptoms, treatment decisions, or healthcare concerns. The Company does not guarantee any specific health outcomes. Individual experiences and results may vary.

If you are experiencing a medical emergency, please contact your local emergency services or visit the nearest hospital immediately.

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Earnings Disclaimer

Any income illustrations, revenue projections, earnings examples, franchise income calculations, business scenarios, break-even analyses, or financial examples presented on this website or in any communications are provided solely for educational and illustrative purposes. They do not constitute a guarantee of earnings, profits, business success, or investment recovery.

Factors Affecting Results

Actual results may vary significantly depending on location, market conditions, customer response, individual effort, business management capability, marketing activities, product demand, operational execution, and economic conditions.

No Guarantees

Lifegain Medicare India Ltd does not guarantee any specific income, profit, customer volume, return on investment, break-even period, or level of business success. Every business involves risk, and individual results will vary.

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General Website Disclaimer

This General Website Disclaimer applies to all content published on www.lifegainwellness.com. We make reasonable efforts to ensure that information is accurate and up to date, but we do not warrant the completeness, reliability, or accuracy of any information. Any reliance you place on such information is strictly at your own risk.

Content on the Website is for general informational purposes only and does not constitute medical, legal, financial, or professional advice. Testimonials reflect individual experiences and are not guarantees of results for all users.

The Website may contain links to third-party websites. The Company does not endorse or assume responsibility for the content, products, or services available on any third-party website.

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Cookie Policy

Cookies are small text files placed on your device when you visit a website. Our Website may use essential cookies (for navigation), performance/analytics cookies (to understand visitor behaviour), functionality cookies (to remember your preferences), and marketing/advertising cookies (to deliver relevant content).

We may use third-party service providers who also place cookies on your device. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of the Website.

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Grievance Redressal Policy

Lifegain Medicare India Ltd is committed to maintaining high standards of customer service. If any customer, distributor, franchise applicant, or website user has any complaint, concern, or grievance, they may contact our Grievance Officer:

Name	Mr. Rajesh Warankar
Phone	+91 70303030355 ⚠ Verify — 11 digits. Confirm correct 10-digit number before publishing.
Email	grievance@lifegainwellness.com
Address	Flat No. 101, Dhumal Residency, Ghoteghar, Shahapur, Kinhavali Road, Shahapur, Thane, Maharashtra – 421601, India

Process

• Complaints may be submitted via email or phone.
• An acknowledgement will normally be provided within 48 hours.
• We aim to resolve grievances within 7 working days.
• Complex matters may require additional time.

This policy is published in accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

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Anti-Spam & WhatsApp Communication Policy

Lifegain Medicare India Ltd communicates only with individuals who have voluntarily submitted enquiries, requested information, or otherwise provided consent. By submitting any form on our website, users consent to receive communication through phone calls, SMS, WhatsApp, and email. Users may opt out of marketing communication at any time.

The Company does not knowingly send unsolicited bulk messages or spam. WhatsApp is used for customer support, product information, order updates, wellness information, and franchise enquiries only.

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Franchise Disclaimer

Franchise information, business opportunity details, and investment illustrations provided by Lifegain Medicare India Ltd are for informational purposes only. Submission of an application does not create any contractual relationship. All applications are subject to verification, due diligence, eligibility assessment, territory availability, and management approval. The Company reserves the right to approve or reject any application without assigning any reason.

Revenue projections and business scenarios are illustrative and should not be interpreted as guarantees of financial performance. The Company does not guarantee business success, revenue generation, profitability, or investment recovery.

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Franchise & Distributor Terms

These Terms apply to all individuals and entities who apply for, are granted, or operate a franchise, distributorship, or affiliate arrangement with Lifegain Medicare India Ltd. These Terms are in addition to any separate written agreement; in case of conflict, the written agreement shall prevail.

Nature of Relationship

A franchise or distributor relationship does not create an employer-employee relationship, partnership, or joint venture. Franchisees and distributors operate as independent business owners.

Brand Use & IP

Franchisees may use Company brand material only as authorized in writing and for the duration of the active agreement. All intellectual property remains the exclusive property of Lifegain Medicare India Ltd. Upon termination, brand use must immediately cease.

Obligations

• Maintain quality standards and service protocols prescribed by the Company
• Use only Company-approved products and promotional claims
• Comply with all applicable laws including taxation and consumer protection
• Refrain from making unauthorized income or health-benefit claims

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Direct Selling Compliance Statement

Lifegain Medicare India Ltd conducts its direct selling business in accordance with the Consumer Protection (Direct Selling) Rules, 2021. The Company does not operate, promote, or endorse any "money circulation scheme" or "pyramid scheme" as defined under applicable law.

Income earned by direct sellers and distributors is based on verifiable retail sales and is disclosed prior to enrollment. The Company does not require participants to make any payment solely for the right to participate.

Prohibited Practices

• Making false or misleading claims regarding income, health benefits, or product efficacy
• Engaging in deceptive recruitment practices
• Charging consumers in a manner inconsistent with this Statement or applicable law

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Recruitment Fraud Alert

Lifegain Medicare India Ltd has become aware that fraudulent individuals may impersonate the Company to deceive job seekers or prospective franchise applicants. All official communication from the Company will only be made through our official website (www.lifegainwellness.com), official email addresses, or verified official phone numbers.

Warning Signs of Fraud

• Requests for payment in exchange for guaranteed job offers or franchise approvals, outside official channels
• Communication from email addresses or phone numbers not matching our official contact details
• Promises of guaranteed, unusually high, or risk-free income in exchange for an upfront fee
• Pressure to make hasty payments without proper documentation

The Company Does Not

• Charge any fee for recruitment or hiring of employees
• Guarantee job offers, franchise approvals, or income through unofficial agents
• Authorize third parties to collect payments outside of official, verified channels

If you suspect fraud, do not make any payment. Contact us directly using official contact details and report the matter to your local police or cybercrime authorities.

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